• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Exclusive

An hour in the Oval Office with President Trump.

An hour in the Oval Office with President Trump.

An hour in the Oval Office with President Trump.

An hour in the Oval Office with President Trump.

An hour in the Oval Office with President Trump.

An hour in the Oval Office with President Trump.

An hour in the Oval Office with President Trump.

An hour in the Oval Office with President Trump.

An hour in the Oval Office with President Trump.

An hour in the Oval Office with President Trump.

The biggest winner in the iPhone fix: AT&T

By
Shelley DuBois
Shelley DuBois
Down Arrow Button Icon
By
Shelley DuBois
Shelley DuBois
Down Arrow Button Icon
July 16, 2010, 2:52 PM ET

For once, AT&T CEO Randall Stephenson avoids having his network vilified by Apple-philes.

By Shelley DuBois, reporter



AT&T CEO Randall Stephenson (Photo Credit: Josh Hallett, flickr.com)

You still want the iPhone, Steve Jobs says at the press conference in Cupertino. And Apple (AAPL) still wants you. So he says whoever wants to return for a full refund can go right ahead (you won’t) and he’s giving away free cases that will allegedly circumvent reception problems, all of it sans recall.

Jobs probably soothed the Apple fan base. But AT&T (T), the other major player tied to this hardware, has got to feel a little vindicated.

The network has taken a lot of heat for the iPhone’s service problems. Jobs has hinted that AT&T is the culprit behind the slew of dropped calls and patchy service areas that have plagued Apple phones throughout the partnership. When people started complaining that the new iPhone, Apple engineers said the problem was that it had been overstating coverage. The hidden message: AT&T’s network is to blame — our only flaw was in making the network look better than it really it is.

It wasn’t the first time that AT&T was blamed. At last year’s Fortune Brainstorm Tech conference, AT&T CEO Randall Stephenson discussed his company’s massive market and the challenges of competing with the same companies you have to partner with. But audience members wanted answers about network flaws were driving iPhone users mad.

Stephenson said that the free market would push AT&T to be better. “At the end of the day, you’re only going to win in this business if your network quality is the best.”

He also indicated that glitches are part of the deal when you roll with the big dogs. “Nobody else in the world experiencing what we’re experiencing with the volumes of traffic,” he said.

That’s Job’s claim today. He said that smart phones have issues, and his company’s committed to fix the ones that come up.

But unlike other vague service problems, Apple has admitted the glitch is totally on them. Earlier in the week, that wasn’t totally clear. There’s a gap in the steel band surrounding the phone that receives signals. When a signal goes through the gap, calls and data can get lost.

Less than one more call gets lost on the iPhone4 for every hundred calls on the iPhone 3GS. But with 3 million users buying the new model in the past 3 months, that’s a lot of calls down. And in this case at least, AT&T is in the clear.

[youtube=http://www.youtube.com/watch?v=S2-x9bzlCUU&hl=en_US&fs=1]

About the Author
By Shelley DuBois
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Mortgage rates today, May 18, 2026
Personal Financemortgages
Mortgage rates today, May 18, 2026
By Glen Luke FlanaganMay 18, 2026
43 minutes ago
Current refi mortgage rates report for May 18, 2026
Personal FinanceReal Estate
Current refi mortgage rates report for May 18, 2026
By Glen Luke FlanaganMay 18, 2026
43 minutes ago
Current ARM mortgage rates report for May 18, 2026
Personal FinanceReal Estate
Current ARM mortgage rates report for May 18, 2026
By Glen Luke FlanaganMay 18, 2026
43 minutes ago
Top CD rates today, May 18, 2026: Lock in up to up to 4.20%
Personal FinanceBanks
Top CD rates today, May 18, 2026: Lock in up to up to 4.20%
By Glen Luke FlanaganMay 18, 2026
43 minutes ago
Donald J. Trump
C-SuiteDonald Trump
EXCLUSIVE: An hour in the Oval Office with the CEO-in-Chief, President Trump
By Alyson ShontellMay 18, 2026
44 minutes ago
While Detroit blinked on EVs, the Iran war has handed Chinese automakers the opportunity of a lifetime
North AmericaAutos
While Detroit blinked on EVs, the Iran war has handed Chinese automakers the opportunity of a lifetime
By Marco Quiroz-GutierrezMay 18, 2026
2 hours ago

Most Popular

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI
AI
Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI
By Jake AngeloMay 16, 2026
2 days ago
The top foreign holders of U.S. debt may soon dump Treasury bonds and bring their money back home, potentially spiking borrowing costs
Economy
The top foreign holders of U.S. debt may soon dump Treasury bonds and bring their money back home, potentially spiking borrowing costs
By Jason MaMay 17, 2026
14 hours ago
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
Politics
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
By Jake AngeloMay 12, 2026
5 days ago
'No one was coming to save me': How Reese Witherspoon built a $900 million company from a problem Hollywood wouldn't fix
Success
'No one was coming to save me': How Reese Witherspoon built a $900 million company from a problem Hollywood wouldn't fix
By Sydney LakeMay 17, 2026
21 hours ago
Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 
Politics
Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 
By Jason MaMay 16, 2026
1 day ago
SpaceX heads into a record-shattering IPO with the 'deepest moat that exists today' as investors vow to 'never bet against Elon'
Innovation
SpaceX heads into a record-shattering IPO with the 'deepest moat that exists today' as investors vow to 'never bet against Elon'
By Jason MaMay 16, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.