• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

What Google needs now? To wow again

By
Kevin Kelleher
Kevin Kelleher
Down Arrow Button Icon
By
Kevin Kelleher
Kevin Kelleher
Down Arrow Button Icon
March 13, 2012, 11:06 AM ET

By Kevin Kelleher, contributor



FORTUNE – When was the last time Google did something dazzling?

For a company that turns 14 this summer, Google (GOOG) has a history thick with moments when it surprised the web — many outlined on the company’s site, starting in 2000, when its search engine became the world’s largest. Adwords and Adsense were also innovations that, while less visible to consumers, had a significant impact. Through the years, Google unveiled or acquired other features that the set a high standard for innovation on the web: Google News, Earth, Voice, Books, Translate as well as Blogger and YouTube – even features like Ngram Viewer and self-driving cars that had no real potential for new ad revenue but that invited you to waste hours exploring the data they organized.

But since Ngram, which appeared in late 2010 and allowed users to visualise the rise and fall of concepts, Google hasn’t really unveiled a product that’s wowed the world and gotten people talking. Over the past year or so, it’s introduced products that replicate what other companies have innovated. Google+ may try to improve on Facebook, but it mostly copies it. Google Play, announced last week, seems like a knockoff of Apple’s (AAPL) iTunes.

MORE: Yahoo-Facebook: Brace for the countersuit

And that’s been the case with many of the features Google has been rolling out for a while. Google Offers looks like a viable competitor to Groupon (GRPN) and LivingSocial, but that’s just it: it’s a competitor to an established leader. Google tried to buy Groupon, which would have made Google the leader in the daily-deals market, but the company said no. So now Google is just one of many players in a crowded market.

In other areas, Google is launching new features that echo what other companies are doing. With Google Wallet, Google had an early lead in the market for mobile payments using near-field communication. But Wallet was available to a small number of people, and companies like Intuit (INTU), Apple and Visa (V) are working on rival offerings.

Of course, taking on established business models on the web isn’t necessarily a bad thing. Google’s early success came by building a better search engine. And Google Docs presented a significant challenge to Microsoft’s (MSFT) Office, forcing the company to rethink its strategy with the productivity software. But initiatives like Google+, Offers and, most recently, Play don’t dramatically improve on their rivals. They look more like a company sticking its fingers into a bunch of growing markets and hoping for the best.

MORE: Is Amazon getting into original TV?

Google has good reasons for moving in this direction. Since becoming CEO, Larry Page has focused the company’s efforts on core products, leaving employees with less time to fiddle around with new ideas. Last summer, Page shut down Google Labs, the incubator for innovative ideas that often generated more curiosity than revenue. Instead, Google worked on integrating its more popular features into a new site built around the Google+ social layer.

Because 95% of Google’s revenue still comes from ads (the rest is from subscriptions and things like Google Apps), that focus makes sense for now. Google is stitching its empire of services and features — search, video, e-commerce, mobile and, yes, social — into an integrated property. Google has reportedly seen that, even if people aren’t actively using their Google+ profiles, they can still increase ad engagement rates.

But Google future success will rely on more than its new-found focus. It will also require the company reclaiming some of the innovative swagger it had when Eric Schmidt was CEO. In an interview last year, Schmidt recalled how Page and Sergey Brin “spent a lot of time on stressing this, on having original ideas — if you had an idea that was copycat you were derided.” Google can’t afford to abandon that spirit for too long.

MORE: The most popular iPhone apps of all time

It may be that Page knows this. After all, there is a historical analogy in Google’s onetime ally and now rival Apple. When Steve Jobs was reappointed as CEO there, he simplified the company’s operations before focusing on new products. Whatever Page’s strategy, it won’t help Google if its brand ceases to be synonymous with new ideas that can surprise users.

About the Author
By Kevin Kelleher
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Exclusive: Paradigm, a major investor in Kalshi, is building its own prediction markets trading terminal, say sources
CryptoVenture Capital
Exclusive: Paradigm, a major investor in Kalshi, is building its own prediction markets trading terminal, say sources
By Ben WeissApril 1, 2026
9 minutes ago
gary
Commentaryregulation
The biggest mistake CEOs make with AI has nothing to do with the technology
By Gary ShapiroApril 1, 2026
1 hour ago
gurley
Big TechBook Excerpt
Silicon Valley titan Bill Gurley: why your zip code could be the most underrated career decision you’ll ever make
By Bill GurleyApril 1, 2026
2 hours ago
Current price of gold as of April 1, 2026
Personal Financegold prices
Current price of gold as of April 1, 2026
By Danny BakstApril 1, 2026
2 hours ago
Covid gave us hybrid work. The Iran War might give us a four-day week—and this time, experts say it could stick
SuccessFour day work week
Covid gave us hybrid work. The Iran War might give us a four-day week—and this time, experts say it could stick
By Orianna Rosa RoyleApril 1, 2026
2 hours ago
Adobe faces an AI-era test of whether the creative economy still needs it
C-SuiteNext to Lead
Adobe faces an AI-era test of whether the creative economy still needs it
By Ruth UmohApril 1, 2026
3 hours ago

Most Popular

Jerome Powell says the $39 trillion national debt is ‘not unsustainable,’ but warns the trajectory ‘will not end well’
Economy
Jerome Powell says the $39 trillion national debt is ‘not unsustainable,’ but warns the trajectory ‘will not end well’
By Fortune EditorsMarch 30, 2026
2 days ago
Markets cheer as Trump threatens to abandon Iran war, but Jamie Dimon sides with allies: ‘Win this thing and clean up the straits’
Energy
Markets cheer as Trump threatens to abandon Iran war, but Jamie Dimon sides with allies: ‘Win this thing and clean up the straits’
By Fortune EditorsMarch 31, 2026
1 day ago
A man used AI to call 3,000 Irish bartenders to track the cost of Guinness. Now pubs are lowering their prices to compete
AI
A man used AI to call 3,000 Irish bartenders to track the cost of Guinness. Now pubs are lowering their prices to compete
By Fortune EditorsMarch 30, 2026
2 days ago
Kevin O'Leary says if you earn $68,000 a year and follow this rule, you'll retire a millionaire
Personal Finance
Kevin O'Leary says if you earn $68,000 a year and follow this rule, you'll retire a millionaire
By Fortune EditorsMarch 31, 2026
23 hours ago
The federal government shed 385,000 employees last year. Now the Trump administration is on a blitz to hire Gen Z workers
Politics
The federal government shed 385,000 employees last year. Now the Trump administration is on a blitz to hire Gen Z workers
By Fortune EditorsMarch 31, 2026
1 day ago
Two-thirds of parents say their adult Gen Z kids still rely on them financially  for support—even though it's putting them under strain
Success
Two-thirds of parents say their adult Gen Z kids still rely on them financially  for support—even though it's putting them under strain
By Fortune EditorsMarch 31, 2026
23 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.