• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI

2

Despite having a $165 million net worth, Scarlett Johansson says work-life balance doesn’t exist—and the first step to success is admitting that

3

The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises

1

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI

2

Despite having a $165 million net worth, Scarlett Johansson says work-life balance doesn’t exist—and the first step to success is admitting that

3

The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises

Why bureaucracy must die

By
Gary Hamel
Gary Hamel
Down Arrow Button Icon
By
Gary Hamel
Gary Hamel
Down Arrow Button Icon
March 26, 2014, 2:26 PM ET

(TheMIX) — The organizations that survive in the coming decades will be those that are capable of change as fast as change itself.

Today, few organizations seem to be able to out-run change for more than a few years at a time. To build organizations that are adaptable at their core, we will need to rework every management process so it enables, rather than frustrates, breakthrough thinking and relentless experimentation. Innovation will need to become instinctual and intrinsic. The notion of the economically dependent, easily biddable “employee” will have to be ditched.

The goal: a workplace where initiative, creativity, and passion flourish, and where the line separating vocation and avocation disappear.

For any of this to happen, bureaucracy must die. Why? Because bureaucracy …

  • Adds overhead — by creating multi-tiered structures where hundreds of managers spend their time managing other managers.
  • Creates friction — by forcing new ideas to run a multi-level gauntlet of approval that creates significant lag time.
  • Distorts decisions — by giving too much power to senior executives who often have an investment in older processes.
  • Misallocates power — by rewarding those who are the most politically adept rather than those who are the most capable leaders.
  • Discourages dissent — by creating asymmetric power relationships that make it difficult for subordinates to speak up.
  • Misdirects competition — by encouraging individuals to compete for promotion and political advantage.
  • Thwarts innovation — by over-weighting experience and under-weighting unconventional thinking.
  • Hobbles initiative — by throwing up barriers to risk-taking.
  • Obliterates nuance — by centralizing too many decisions and demanding compliance with uniform rules and procedures.

In all these ways, bureaucracy imposes a “management tax.” Like arterial plaque, it is mostly invisible, but no less dangerous because of that. To avoid the management tax, we need to find ways of acquiring control, coordination, and consistency “duty free.” Thankfully, information technology can help us do that.

Modern bureaucracy emerged at a time when information was mostly paper-based and expensive to move. The traditional hierarchy, with its narrow span of control, was a response to this problem. Ten or so subordinates would channel information up to a manager who would then summarize the data and push it further up the chain of command. In this model of “consolidate and escalate,” those at the top really did know more.

When challenged, they could defend their decisions on the basis of superior knowledge (whether or not their decisions were really based on facts.) And those at the top typically had long tenures and could claim to be more experienced than their subordinates — another justification for top-down decision-making. But today, thanks to IT, information can be easily stored, shared, and customized, and with each new advance in communications and information technology, the rationale for bureaucracy dwindles further.

Yet when it comes to killing bureaucracy, most leaders are still fiddling at the margins. They have flattened the formal hierarchy, but haven’t eliminated it. They have celebrated empowerment, but haven’t surrendered their own prerogatives. They have encouraged employees to speak up, but have balked at the idea of letting them choose their own leaders. They have deployed collaboration tools across the enterprise, but haven’t given staffers the right to hack outdated strategies or sclerotic processes. In other words, many firms have denounced bureaucracy, but they haven’t actually dethroned it.

Why? First, like all of us, they are prisoners of precedent. Most of us grew up in and around organizations that fit a common template, where …

  • Big leaders appointed little leaders
  • Power was a function of position
  • Senior executives set strategy
  • Everyone reported to a boss
  • Tasks were assigned
  • Managers doled out rewards
  • Compensation correlated with rank
  • Promotion was the measure of achievement
  • Autonomy was tightly proscribed.

This is the management model at most schools, religious organizations, government agencies, and businesses. No wonder it’s hard to imagine a company like WL Gore, a leader in advanced materials, where associates choose their own leaders; or Morning Star, the world’s largest tomato processor, where you won’t find a single vestige of formal hierarchy; or Haier, the Chinese home appliance maker that recently divided itself into 2,000 highly autonomous profit centers; or Red Hat, the enterprise software company where everyone gets to shape strategy through an open innovation process.

We’re actively working not only to imagine alternatives to the bureaucratic management model, but to invent them as well. Join the “Busting Bureaucracy Hackathon” over at the MIX and help us eradicate the management tax.

Gary Hamel is the co-founder of the MIX (Management Innovation eXchange) and author of The Future of Management and What Matters Now. He’s a visiting professor at London Business School. 

About the Author
By Gary Hamel
See full bioRight Arrow Button Icon

Latest in blogging

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Most Popular

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI
AI
Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI
By Jake AngeloMay 16, 2026
14 hours ago
Despite having a $165 million net worth, Scarlett Johansson says work-life balance doesn’t exist—and the first step to success is admitting that
Success
Despite having a $165 million net worth, Scarlett Johansson says work-life balance doesn’t exist—and the first step to success is admitting that
By Preston ForeMay 13, 2026
3 days ago
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
Politics
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
By Jake AngeloMay 12, 2026
4 days ago
Meet the 20-year-old CEO who launched a company in high school to solve Gen Z's entry-level job crisis
Future of Work
Meet the 20-year-old CEO who launched a company in high school to solve Gen Z's entry-level job crisis
By Jake AngeloMay 16, 2026
18 hours ago
‘You’re not a hero, you’re a liability’: Shark Tank’s Kevin O’Leary warns Gen Z founders to stop glorifying hustle culture
Future of Work
‘You’re not a hero, you’re a liability’: Shark Tank’s Kevin O’Leary warns Gen Z founders to stop glorifying hustle culture
By Jacqueline MunisMay 16, 2026
14 hours ago
Current price of oil as of May 15, 2026
Personal Finance
Current price of oil as of May 15, 2026
By Joseph HostetlerMay 15, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.