• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch

2

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

3

The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win

1

As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch

2

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

3

The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win
customer loyalty

Macy’s, Rite Aid part of first U.S. multi-brand loyalty program

Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
March 18, 2015, 12:01 AM ET
Shoppers Flock To Post-Christmas Sales
NEW YORK, NY - DECEMBER 26: People wait to cross the street after shopping at Macy's department store on December 26, 2012 in New York City. Shoppers flooded Manhattan stores for post-Christmas deals throughout the day. (Photo by Andrew Burton/Getty Images)Photograph by Andrew Burton — Getty Images
Add Fortune on Google for similar content.

American shoppers have never been able to earn loyalty points from one retailer and then redeem them at another. That’s about to change.

In May, Macy’s (M), Rite Aid (RAD), ExxonMobil (XOM) and four other brands plan to introduce the first U.S.-based loyalty program that encompasses an entire team of retailers. The program, called Plenti, will be operated by American Express (AXP).

After the program gets underway in May, a Macy’s customer will be able to use Plenti points won from, say, buying a pair of shoes at one of its stores to fill up at a Mobil gas station or to pay an AT&T (T) phone bill. In the past, Macy’s shoppers could only use their points at Macy’s.

For consumers, the benefit will be the ability to earn rewards more quickly and to have far more flexibility in redeeming them. In theory, the initiative reduces “points purgatory,” an industry term for points that expire or go unused because a customer has too few to spend.

One study has found that the average American is a member of 29 loyalty programs but only uses eight actively. Those programs sitting dormant are like lost money.

For the companies, even ones like Macy’s that already have huge loyalty programs, Plenti is a way to tap into the broader customer base of its partners, save on program costs, and lift sales by offering a more appealing program to customers.

The key to success for such a coalition of retailers, experts say, is to have complementary focus and shoppers who visit frequently.

The coalition, which plans to double or even triple the number of members in the coming years, is not naming names. But it is looking at adding a national restaurant chain, a grocer and a do-it-yourself retailer (the two biggest such companies are Home Depot (HD) and Lowe’s (LOW)). John Learish, Rite Aid’s senior vice president of marketing, said a national grocer would be “the most powerful” addition to the coalition because it would add more frequent shoppers.

Martine Reardon, Macy’s chief marketing officer, said the program addresses a shortcoming of Macy’s Star rewards program: insufficient frequency of shopper visits.”When you’re a fashion retailer like us, unlike a grocery store, you don’t need to come in once a week,” she said.

Rite Aid, which generates 80% of its annual sales through its mammoth Wellness + program, sees it as a way to win some business from the customers of coalition partners who may go to larger, rival drugstores like Walgreens (WBA) or CVS (CVS), which operate massive loyalty programs too.

We can already tell you who won’t be part of Plenti: Nordstrom (JWN), J.C. Penney (JCP) or CVS, or any direct competitor to any of the coalition members. Each participant gets the right to be sole company of its kind in the group.

It’s easy to see why: Macy’s would undoubtedly balk at the idea of a shopper using points earned at Macy’s to get a discount on something at Penney. Target (TGT) and Wal-Mart Stores (WMT) are seen as unlikely members given how much overlap in product assortment with other coalition members and the scale of their own programs.

The other members of the Plenti coalition are online video service Hulu, utility company Direct Energy and insurer Nationwide. Every 1,000 points will yield at least $10 in savings, and members will get additional special offers. People can use whatever debit or credit card they choose (though Amex will launch a Plenti branded credit card.).

Long time coming

Coalition loyalty programs have been a fixture of consumers’ life for eons in places like Canada, the European Union and Australia. The Air Miles program in Canada, operated by Loyalty One, is used by 75% of households, with 10 million members in a country of 35 million people. In the United Kingdom, Nectar, which includes ExxonMobil gas stations, is used by 70% of British households.

American Express bought Munich-based marketing firm Loyalty Partner in 2011 for $660 million in part to be able to tap that company’s loyalty program express and potentially bring it to the U.S. (The company could use a home run after Costco Wholesale (COST) last month said it was ending its 16-year relationship with American Express, a move that affect 10% of Amex cards in circulation.)

But the phenomenon has taken years to reach American shores for a variety of reasons. An exception are airlines loyalty programs.

One big factor is that in such a large country as the U.S., there is still a lot of fragmentation in pockets of retail. A case in point are food stores: there are no truly national supermarket chains. And companies are very sensitive about how much data they share outside the company.

Even under Plenti, companies will share little data. For instance, Rite Aid will have no way of knowing how many handbags a customer may have bought at Macy’s. What’s more, the competitive culture and thin margins in the U.S. have long been a hindrance to joint efforts, said Michael Gore, global cards and loyalty executive at ExxonMobil, which participates in a number of coalition programs in Europe.

Still, the ability to share costs is compelling, as is the need to step up the attractiveness of loyalty programs at a time brands across the spectrum are picking up their game: Penney, Kohl’s, Target are just a few of the retailers making major improvements to their programs.

“When you look at the success at coalitions elsewhere in the world, there is a frequent destination,” said Emily Collins, a senior analyst with Forrester Research and a leading expert on loyalty programs who correctly predicted in 2013 that the first U.S. based loyalty coalition program was two years away. “They’re covering a lot of consumer spending categories, which is what a coalition needs to be relevant to consumers.”

About the Author
Phil Wahba
By Phil WahbaSenior Writer
LinkedIn iconTwitter icon

Phil Wahba is a senior writer at Fortune primarily focused on leadership coverage, with a prior focus on retail.

See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Retail

U.S. Polo Assn. CEO J. Michael Prince
SuccessThe Promotion Playbook
U.S. Polo Assn. CEO was told he wasn’t right for a promotion—so he ‘outworked’ anyone else who wanted the job for 6 months straight
By Orianna Rosa RoyleJuly 1, 2026
13 hours ago
I know how Gen Z can survive the ‘jobpocalypse’ because I built an AI company — in 2015
CommentaryCareers
I know how Gen Z can survive the ‘jobpocalypse’ because I built an AI company — in 2015
By Jeremy FainJuly 1, 2026
17 hours ago
mr
Commentary250 Years of Innovation
America needs 3.8 million manufacturing workers. This CEO has a blueprint to find them
By Mark RayfieldJuly 1, 2026
17 hours ago
usa
Commentary250 Years of Innovation
America at 250: why the Constitution was built to restrain government, not celebrate majority rule
By Steve H. HankeJuly 1, 2026
17 hours ago
Nike’s earning numbers exceeded Wall Street’s expectations. But CEO Elliott Hill’s next test is the World Cup
RetailNike
Nike’s earning numbers exceeded Wall Street’s expectations. But CEO Elliott Hill’s next test is the World Cup
By Mia OsmonbekovJune 30, 2026
1 day ago
Stripe CEO Patrick Collison gestures with his hands as he speaks into a microphone before a congressional committee hearing.
Cryptostablecoins
Stripe, Visa and over 140 other businesses to launch stablecoin to rival Tether and Circle
By Camila Grigera NaónJune 30, 2026
1 day ago

Most Popular

As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch
Big Tech
As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch
By Marco Quiroz-GutierrezJuly 1, 2026
21 hours ago
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
Success
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
By Sydney LakeJune 25, 2026
7 days ago
The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win
Newsletters
The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win
By Diane BradyJuly 1, 2026
19 hours ago
Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
Success
Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
By Preston ForeJune 27, 2026
5 days ago
Current price of oil as of July 1, 2026
Personal Finance
Current price of oil as of July 1, 2026
By Joseph HostetlerJuly 1, 2026
15 hours ago
Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place
Success
Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place
By Sydney LakeJune 29, 2026
3 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.