• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI

2

Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 

3

The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises

1

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI

2

Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 

3

The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
TechUber Technologies

Uber Eats’ Hungry New Strategy: Dominate or Exit

By
Danielle Abril
Danielle Abril
Down Arrow Button Icon
By
Danielle Abril
Danielle Abril
Down Arrow Button Icon
November 4, 2019, 9:22 PM ET

Uber unveiled an aggressive strategy for its food delivery business: Become one of the top two players in cities where it operates or retreat from those areas within the next year and a half.

During the third quarter, Uber Eats missed Wall Street’s expectations for its gross bookings, or the money collected on the service before paying drivers or accounting for discounts.

Uber reported $3.66 billion in quarterly gross bookings for Eats versus the $3.96 billion that analysts had expected. Meanwhile, the loss for the unit, excluding certain expenses, grew 67% to $316 million from the third quarter of last year.

Overall, Uber lost $1.16 billion for the quarter on $3.8 billion in revenue, exceeding Wall Street’s already low expectations for the company. However, the miss on gross bookings for Eats and rides coupled with smaller-than-expected growth in overall monthly active users spooked investors, sending Uber’s stock down more than 5% to $29.49 in after-hours trading.

But on Monday’s earnings call, Uber executives assured investors that they have a plan for Uber Eats. That plan, couched in financial speak, is to selectively retreat if the company can’t be among the top two in food delivery.

“Our commitment is to lean in if we think we can win … and if we think we can’t, be good stewards of capital,” said Nelson Chai, Uber’s chief financial officer.

Uber Eats has been one of the company’s fastest growing business units, bringing in $645 million in third quarter revenue, an 64% increase from the same quarter last year. For comparison, revenue from the company’s core ride-hailing business grew 21% over the same period to $2.9 billion. 

But the Eats business has faced increasing headwinds as competition from rivals like DoorDash and Grubhub intensifies and food delivery services ramp up customer discounts and driver incentives. And now the entire on-demand food delivery industry is being challenged by economic realities.

Last week, after reporting a quarter that fell short of analysts’ expectations, Grubhub’s stock dropped more than 40% in after-hours trading. By Monday, the company’s share price had recovered slightly to $35.01, but was still down considerably.

“There is a clear change going on the market as seen by the Grubhub debacle last week,” said Dan Ives, analyst at Wedbush Securities. “Uber is being more strategic about this business going forward.”

Meanwhile, privately-owned DoorDash has yet to publicly disclose its financial results. The company is one of the best-funded players in the business, having raised more than $1.97 billion since its inception in 2013, according to PitchBook. The funding has allowed it to branch out into renting shared kitchen space for restaurant delivery and to scoop up smaller food delivery services like Caviar.

On Monday’s earnings call, Uber CEO Dara Khosrowshahi advised investors against being distracted by heavily funded startups in food delivery and to focus more on players that can operate more efficiently.

“Many of the startups in the food category have been trying to use cheap capital to buy their way to growth,” he said. “But we’re seeing capital is getting expensive and can run dry.”

Uber executives bragged about Uber’s ability to cross promote its rides and Eats services to users across a big part of the globe—something that competitors can’t do because many of them have no ride-hailing business. It also thinks it can operate more efficiently because its drivers can shift between shuttling passengers and food with the click of a button.

This could translate into faster delivery times, said Tom White, analyst at D.A. Davidson. And Uber’s renewed focus on retreating from offering Eats in cities where it can’t win is a similar strategy to what the company has done before, White added.

“We’ve seen them do this in ridesharing,” White said. “They exited China, Russia … those were acknowledgements that they had doubts about their abilities to succeed there long term. They’re probably coming to those same realization in Eats.”

Uber also gave a loose goal of achieving a profit excluding certain expenses by 2021—following a similar statement from Lyft two weeks ago. But that doesn’t necessarily mean Uber Eats’ business will be profitable on an adjusted basis or even break even by then, executives said. 

More must-read stories from Fortune:

—Uber’s business service ramps up in quest to attract more ‘sticky’ customers
—The mobile price wars are on. Here’s how much you can save
—L.A. threatens to ban Uber-owned scooter service
—China’s 5G network is ahead of schedule, on a spectrum the U.S. can’t match
—Europe is starting to declare its cloud independence
Catch up with Data Sheet, Fortune’s daily digest on the business of tech.

About the Author
By Danielle Abril
See full bioRight Arrow Button Icon

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

murdochs
CommentaryMedia
OpenAI paid $100 million for a talk show. James Murdoch is eyeing an even bigger deal. The hot new asset class is humanity
By Lin CherryMay 17, 2026
7 hours ago
dennis
CommentaryAI agents
Freshworks CEO: why agile enterprises are winning the AI race — and what they did differently
By Dennis WoodsideMay 17, 2026
8 hours ago
A man with a headset sits at a desk in a call center.
EconomyAutomation
The AI boom hasn’t stopped U.S. companies from hiring cheap offshore labor, and overseas call center employment is still skyrocketing
By Sasha RogelbergMay 17, 2026
8 hours ago
Zillow CEO doubles down on remote-work model: ‘There is talent everywhere in this country’
Workplace Cultureremote work
Zillow CEO doubles down on remote-work model: ‘There is talent everywhere in this country’
By Marco Quiroz-GutierrezMay 17, 2026
8 hours ago
Stressed job seeker
SuccessGen Z
Gen Z is right about the job hunt—it really is worse than it was for millennials, with nearly 60% of fresh-faced grads frozen out of the workforce
By Emma BurleighMay 17, 2026
8 hours ago
A 45,000-person labor strike at Samsung’s memory chip plants could throw a wrench into the AI boom
EconomySamsung
A 45,000-person labor strike at Samsung’s memory chip plants could throw a wrench into the AI boom
By Catherina GioinoMay 17, 2026
11 hours ago

Most Popular

Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI
AI
Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI
By Jake AngeloMay 16, 2026
1 day ago
Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 
Politics
Former top Russian official admits the country is over Putin and can 'imagine a future without him' — even elites bail as Kremlin seizes their assets 
By Jason MaMay 16, 2026
22 hours ago
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
Politics
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
By Jake AngeloMay 12, 2026
5 days ago
SpaceX heads into a record-shattering IPO with the 'deepest moat that exists today' as investors vow to 'never bet against Elon'
Innovation
SpaceX heads into a record-shattering IPO with the 'deepest moat that exists today' as investors vow to 'never bet against Elon'
By Jason MaMay 16, 2026
1 day ago
Oil markets could be a month away from the moment of truth. Brace for a 'non-linear' price spike and panic buying, analysts warn
Energy
Oil markets could be a month away from the moment of truth. Brace for a 'non-linear' price spike and panic buying, analysts warn
By Jason MaMay 16, 2026
1 day ago
Meet the 20-year-old CEO who launched a company in high school to solve Gen Z's entry-level job crisis
Future of Work
Meet the 20-year-old CEO who launched a company in high school to solve Gen Z's entry-level job crisis
By Jake AngeloMay 16, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.