• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
NewslettersraceAhead

State Street’s first-ever diversity chief says customers are key stakeholders in the firm’s diversity efforts: ‘They push us to be better’

Ellen McGirt
By
Ellen McGirt
Ellen McGirt
Down Arrow Button Icon
Ellen McGirt
By
Ellen McGirt
Ellen McGirt
Down Arrow Button Icon
January 13, 2023, 3:15 PM ET
Dr. Martin Luther King leads march from Roxbury to Boston Common, in protest of racial imbalance in Boston Schools.
Dr. Martin Luther King leads march from Roxbury to Boston Common, in protest of racial imbalance in Boston Schools.Bettmann—Getty Images

Happy Friday.

Paul Francisco, State Street Corp’s chief diversity officer, plans to spend his Martin Luther King holiday surrounded by love.

“It’s the central message of King’s work, and for me, it’s all related—racial equality, social justice, love. The work is complicated, but the message is exciting.”

Francisco is referring to Embrace Boston, a unique organization that aims to fulfill the promise of full civil rights and representation in the city through arts, ideas, and policy work. Today, they will unveil a permanent monument to Martin Luther King, Jr., and Coretta Scott King on the Boston Common called The Embrace, a long overdue acknowledgment of the civil rights and spiritual work they both did in the city.

The Boston-based State Street, a global financial firm with $35.7 trillion in assets under custody and $3.3 trillion under management, has been a key supporter of the organization from its early days. “Their work in the arts and culture—but also around policy and what equity really means—can help Boston reach its full potential,” he says.

I first met Francisco in 2018 in  Cambridge when we were among the judges for Diversity Lab’s Diversity in Law Hackathon, a Shark Tank-style annual event designed to boost inclusion in Big Law. Catching up by video call this week, I asked him to reflect on his accomplishments nearly six years into his role as the company’s first-ever diversity chief.

The man has been busy.

During his tenure, the firm’s charitable foundation has refocused its efforts entirely on equity and civil rights commitments, commissioned a civil rights audit publishing this year, and earned an MLT Black Equity at Work Bronze Certification this week. “It’s very rigorous, and we’re really pleased,” says Francisco. State Street is one of only 11 firms to achieve the status and the sole global financial institution to do so. “We had 30 internal subject matter experts who were involved in the process, so it’s been a huge accomplishment.”

(You can learn more about MLT and their certification programs in this raceAhead column from last year.)

It’s also an affirmation of the firm’s ten-step diversity roadmap, which includes specific commitments to increase representation and retention, boost supplier diversity, institute best practices for inclusive management, and combat racism more broadly. Francisco says State Street customers have been key stakeholders in these efforts.

“Our customers are asset owners, retirement systems, foundations, endowments—they push us to be better,” he says. “We see it through the RFP processes and the questions they ask us. ‘How much are you spending? What are you doing to support diversity? Who are your suppliers?’” He spends a large chunk of his time working with customers to better understand their needs and where State’s inclusion work can be of service.

Which, to return to our theme, is a labor of love for him.

Francisco spent the days leading up to the unveiling of The Embrace monument steeped in the words of Martin Luther King, preparing to write an all-hands email to mark the moment and thank the many Embrace Boston volunteers and supporters. He started with King’s famous “I Have A Dream” speech, delivered on August 28th, 1963, on the steps of the Lincoln Memorial.

“I will admit I’ve heard the speech many times, but I never really truly, until recently, read the full transcript.” Realizing the speech was less about a dream and more about unkept promises for justice, he says it could have been written yesterday. He sees it as a new call to action. “It calls for coming together—for unity, and progress toward social and racial justice, dreams that for so many of us are still painfully unfulfilled.”

RaceAhead plans to circle back with Francisco when the civil rights audit publishes to better understand where they’re finding success and how they plan to tackle the work yet to do. And while he’s grateful for a fully engaged C-suite and board at State Street, he knows that’s s not true for every equity-minded leader in corporate life.

Make the work personal, he says, especially this weekend. Think about what you can do to advance the cause of justice and take the opportunity to recommit in some form, advice he shared in his email to State Street employees.

“This work is about being empowered and sharing power,” he tells me, reflecting on the corporate promises made after the murder of George Floyd, many of which have yet to bear fruit. “And that takes courage.”

Ellen McGirt
@ellmcgirt
Ellen.McGirt@fortune.com

This edition of raceAhead was edited by Ruth Umoh.

On Point: Representation

More women run Fortune 500 companies than at any time in history
At 10%, it’s not enough, but it is progress. Among the women of color are TIAA CEO Thasunda Brown Duckett, Walgreens Boots Alliance CEO Roz Brewer, and Advanced Micro Devices CEO Lisa Su.
Fortune

Ariel Investments turns 40 this year
Once a fledgling small and mid-cap value fund, Ariel has become a $16.2 billion global asset management firm with a commitment to financial equity, scaling minority-owned businesses, and increasing vendor diversity within the Fortune 500 cohort. It's now rebranding and taking a victory lap. You go, co-CEOs John W. Rogers, Jr. and Mellody Hobson.
Ariel Investments

The American Psychological Association has a new president
Thema S. Bryant is an internationally recognized expert in trauma recovery and an ordained minister of the African Methodist Episcopal Church. A clinical psychologist at Pepperdine University, she plans to “bring psychology to the people” and help marginalized communities heal.
APA

The presidential arts committee is revived
The President’s Committee on the Arts and the Humanities, which former president Donald Trump dissolved, has a new life and a new leader in Tsione Wolde-Michael, the Center for Restorative History director at the Smithsonian’s National Museum of American History. The committee was discontinued in 2017 when all members resigned over Trump’s inadequate response to the violent protests in Charlottesville.
The Art Paper

Parting Words

"Now is the time to make real the promise of democracy. Now is the time to make brotherhood a reality. Now is the time."

—Martin Luther King, Jr. in a speech on the Boston Common, April 23, 1965

This is the web version of raceAhead, Fortune's daily newsletter on race, culture, and inclusive leadership. To get it delivered daily to your inbox, sign up here.

About the Author
Ellen McGirt
By Ellen McGirt
See full bioRight Arrow Button Icon

Latest in Newsletters

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Newsletters

Lean In’s new 25-year-old CEO has a plan to close the AI gender gap
NewslettersMPW Daily
Lean In’s new 25-year-old CEO has a plan to close the AI gender gap
By Emma HinchliffeApril 1, 2026
7 hours ago
How AI will make your Shake Shack order even faster
NewslettersCIO Intelligence
How AI will make your Shake Shack order even faster
By John KellApril 1, 2026
8 hours ago
Elon Musk’s coterie of companies are getting more and more pushback from Democrats
NewslettersTerm Sheet
Elon Musk’s coterie of companies are getting more and more pushback from Democrats
By Jessica MathewsApril 1, 2026
13 hours ago
Over the shoulder view of young woman managing finance and investment, analyzing stock market data on laptop at desk. Stock exchange, banking, finance, investment, financial trading concept. Smart banking with technology
NewslettersCFO Daily
More people are using AI to manage their money— but they won’t let it make decisions alone
By Sheryl EstradaApril 1, 2026
14 hours ago
Inside Delta CEO Ed Bastian’s turnaround playbook—from bankruptcy to most profitable U.S. airline
NewslettersCEO Daily
Inside Delta CEO Ed Bastian’s turnaround playbook—from bankruptcy to most profitable U.S. airline
By Alyson ShontellApril 1, 2026
14 hours ago
Salesforce CEO Marc Benioff.
NewslettersFortune Tech
Salesforce reinvents Slack for the AI age, and takes aim at Microsoft’s Copilot
By Alexei OreskovicApril 1, 2026
15 hours ago

Most Popular

Jerome Powell says the $39 trillion national debt is ‘not unsustainable,’ but warns the trajectory ‘will not end well’
Economy
Jerome Powell says the $39 trillion national debt is ‘not unsustainable,’ but warns the trajectory ‘will not end well’
By Fortune EditorsMarch 30, 2026
2 days ago
Two-thirds of parents say their adult Gen Z kids still rely on them financially  for support—even though it's putting them under strain
Success
Two-thirds of parents say their adult Gen Z kids still rely on them financially  for support—even though it's putting them under strain
By Fortune EditorsMarch 31, 2026
1 day ago
A man used AI to call 3,000 Irish bartenders to track the cost of Guinness. Now pubs are lowering their prices to compete
AI
A man used AI to call 3,000 Irish bartenders to track the cost of Guinness. Now pubs are lowering their prices to compete
By Fortune EditorsMarch 30, 2026
2 days ago
Kevin O'Leary says if you earn $68,000 a year and follow this rule, you'll retire a millionaire
Personal Finance
Kevin O'Leary says if you earn $68,000 a year and follow this rule, you'll retire a millionaire
By Fortune EditorsMarch 31, 2026
1 day ago
Hiring just hit a level not seen since the economy was ‘closed down literally’ during COVID, top economist says
Economy
Hiring just hit a level not seen since the economy was ‘closed down literally’ during COVID, top economist says
By Fortune EditorsMarch 31, 2026
1 day ago
Mark Carney lays down the gauntlet: 'It is essential that the next CEO of Air Canada is bilingual'
C-Suite
Mark Carney lays down the gauntlet: 'It is essential that the next CEO of Air Canada is bilingual'
By Fortune EditorsMarch 30, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.