For employees worried that AI agents could take their jobs, one of the field’s leading founders says the technology is still far from perfect. Andrej Karpathy, co-founder of OpenAI said it’s not the “year of agents”—and while he uses AI agent tools like Claude and Codex, they’re still way behind the work of humans.
“They’re cognitively lacking and it’s just not working. It will take about a decade to work through all of those issues,” Karpathy said, in an episode of the Dwarkesh Podcast.
“They just don’t work. They don’t have enough intelligence, they’re not multimodal enough, they can’t do computer use and all this stuff,” he added. “They don’t have continual learning. You can’t just tell them something and they’ll remember it.”
There is no isolated definition for AI agents, but they’re typically used as virtual assistants who autonomously perform workplace tasks with reasoning. Today, agents are used for tasks like customer service and IT support requests.
While many workers become increasingly anxious about the security of their jobs amid AI disruption, Karpathy says the tools have not been perfected just yet to perform without a person there guiding it.
“You should think of it almost like an employee or an intern that you would hire to work with you,” he said.
The tech guru further elaborated on his argument on X, saying workers should learn from AI, not be sidelined by it.
“I want it to make fewer assumptions and ask/collaborate with me when not sure about something. I want to learn along the way and become better as a programmer, not just get served mountains of code that I’m told works.”
AI agents are still on the road to perfection, with administrative tasks at the forefront of the revolution
Today, AI agents are being implemented for customer service, IT and administrative tasks, but many tech companies are actually scaling back their automation plans.
In fact, 50% of organizations who expected to significantly reduce their customer service workforce by 2027, are now abandoning these plans, according to Gartner, Inc. And 95% of firms who have implemented AI pilots have flopped.
Still, that hasn’t stopped AI companies from trying to work with these setbacks. For example, McKinsey built an AI agent using Microsoft’s Copilot Studio software that can monitor an email address for incoming project proposals from potential clients. While a human must check what the agent produces, it has cut the time required to review projects from 20 days to two.
On the flip side, in India, a company called “LimeChat” is still insisting on cutting customer-service jobs, saying it will use generative AI agents to enable clients to slash by 80% the number of workers needed to handle 10,000 monthly queries.
While the long-term impact of AI agents on the workforce is still unfolding, experts expect they could significantly disrupt administrative tasks.
