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AI
Citigroup CEO Predicts A.I. Will Replace Tens of Thousands of U.S. Call Center Jobs
By Grace DobushFebruary 19, 2019
This Startup Is Using AI in Call Centers To Catch Crooks
Tech
This Startup Is Using AI in Call Centers To Catch Crooks
By Adam LashinskyDecember 15, 2017
Artificial intelligence, cyber brain, illustration
Tech
Those Annoying Chatbots Can Save Business Billions
By Barb DarrowMay 10, 2017
Key Speakers At 2015 The Fortune Global Forum
Tech
Cisco’s John Chambers Bets on Google and Citi-Backed Voice Security Startup
By Robert HackettFebruary 23, 2017
Verizon Plans to Close Call Centers in These 5 States
Tech
Verizon Plans to Close Call Centers in These 5 States
By ReutersOctober 13, 2016
Tax Preparation
Finance
Indian Call Centers Reportedly Posed as the IRS to Scam American Taxpayers
By Tekendra Parmar and TIMEOctober 6, 2016
Verizon strikers confront police.
Tech
Verizon Strike Escalates With Armed Confrontation in the Philippines
By Aaron PressmanMay 12, 2016
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