• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens

2

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

3

As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales

1

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens

2

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

3

As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales

Grindr’s performance issues could doom its relationships

By
JP Mangalindan
JP Mangalindan
Down Arrow Button Icon
By
JP Mangalindan
JP Mangalindan
Down Arrow Button Icon
December 6, 2013, 10:27 AM ET
App store images for Grindr, left, and Jack’d, right

FORTUNE — One serious glitch is all fickle users need to abandon one service for another. That, and a competitor that accomplishes the same goal, but does it better. Just ask the Friendster folks.

The same phenomenon that played out with social networks over the last decade is quite possibly doing the same now, this time with gay-focused social apps. Indeed, ask gay men in San Francisco and New York which app they launch first, and they may tell you it’s no longer Grindr, but Jack’d.

When Grindr debuted in 2009, it transformed the way millions of smartphone-toting gay men interacted with one another. Positioned as a location-based social network, many users looked to it for convenient hook-ups and still do. (Grindr “makes it simple to find the right guy, right now,” reads the Apple (AAPL) App Store description.) Certainly, it erased the hassle of having to pick up someone at a bar: just message one of hundreds of profiles — occasionally PG-rated, more oftentimes NC-17 — of available, nearby people. A user could arrange a convenient tete-a-tete in minutes.

The early success of Grindr, and its undeniably innovative use of the smartphone’s GPS to locate nearby members, inspired numerous apps aimed at people of different orientations, including Tinder (largely heterosexual), Scruff (gay), Recon (gay fetishists), and GROWLr (gay “bears“), to name a few.

Then there’s Jack’d. Twentysomething Cornell University grad student Yosuke Matsuda bootstrapped and coded the app three years ago from his Cornell University dorm room, arguing he could out-Grindr Grindr itself. He made Jack’d fast, reliable, and claims to have named it after a Jack in the Box location he saw during a walk near campus. (A software engineer at Amazon Web Services now, Matsuda declined to be interviewed for this story.)

MORE: Why universities are money pits

Three years later, 5.4 million people around the world own Jack’d accounts, roughly 1 million of whom log on daily. To be sure, that’s still shy of Grindr’s 7 million registered users and 1.2 million daily active users. But based on data provided by both companies, Jack’d began outpacing Grindr this spring, adding 100,000 monthly active users — the number of registered members actually using the app on a monthly basis — month over month. (To compare, Grindr’s monthly active user base is growing more slowly: under 200,000 over at least seven months.)

The majority of Jack’d users log onto the free version, although it offers several paid subscription plans, including $1.99 a month or $9.99 a year, for premium features like more viewable profiles and more search filtering options. (Grindr’s, meanwhile, charges $12.99 monthly and $64.92 annually.) This November, the Cambridge, Mass.-based company Online Buddies, purveyor of the gay personals site Manhunt, acquired Jack’d for an undisclosed sum. While Online Buddies doesn’t break down financials, the company says Jack’d has been “very profitable” for at least two years.

Part of Jack’d’s ascent likely involves Grindr’s ongoing performance issues and comparatively steep pricing. “I pay $12.99 a month — that’s more than my Hulu Plus subscription!” complains Matt Davis, a San Francisco-based talent recruiter and premium Grindr member since January 2012. Davis, also a Jack’d user, finds Grindr crashes regularly. And messages, which ought to be delivered immediately, are delivered a day or more later. Needless to say, that’s a serious snag in an app based around real-time interaction.

Bill Hansen, COO of the San Francisco-based GLBT professional network dot249, paid for Jack’d and Grindr’s premium services starting in November 2012 but quit Grindr just two months later. Currently in a relationship, Hansen no longer uses either app but echoes Davis: “Grindr failed too often, and the monthly rates were too much, given the app wasn’t good.” To wit, the free and paid versions of Grindr in Apple’s App Store average just 1.5 stars out of 5, with the most recent user reviews reading like, “I can’t open the app,” or, “Fix it!”

This October, Grindr released a major software release that takes some cues from the competition, emphasizing larger profile photos and a smoother user experience. According to Grindr CEO and founder Joel Simkhai, that’s because the app was actually rebuilt from scratch. The Los Angeles-based company, which now employs 30 people, has updated the app four times since then, decreasing crashes by 95%.

Simkhai also basically shrugs off the competition. “While we have competitors, they have no impact on our business,” he explains, arguing that Grindr continues to “dwarf” others in terms of user numbers and engagement. He points to the fact that this past Thanksgiving was the busiest day in company history, with 1.6 million users logging on that day alone.

MORE: Thailand’s economy: Crisis? What crisis? 

Still, whether that’s enough to keep current users from gravitating towards the competition, remains to be seen. “Everyone has their eye on the door,” says Jonathan Lovitz, an executive at a New York digital media company, who is trying these apps and the online dating service Match.com. Lovitz argues the real-time nature of apps like Grindr and Jack’d enables users to “react and ‘play’ accordingly,” making it easier than ever to scout for partners. But it also reinforces users’ fickleness. Just as easy as it is for users to locate one another, it’s nearly just as painless to download a competing app online. Which may be yet another reason why a competing app like Jack’d is seeing accelerated growth.

That’s not to say Grindr has achieved antiquated status yet a la Friendster, the early-2000s popular social network that famously began its death spiral when technical issues led to its users jumping to other networks like MySpace and Facebook (FB). But Grindr’s consistent user complaints and low app store ratings are obviously creating opportunity for competitors like Jack’d or Scruff, which also reports 5 million-plus registered accounts, or the myriad of other apps gunning for part (or all) of the market.

In other words, Grindr’s relationship with its users might be as fleeting as its users’ relationships with each other.

About the Author
By JP Mangalindan
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Surging Treasury yields expose a brutal truth: America has no margin for error on its $39 trillion debt
EconomyGovernment
Surging Treasury yields expose a brutal truth: America has no margin for error on its $39 trillion debt
By Shawn TullyMay 30, 2026
39 minutes ago
America finally crushed smoking—then defunded the playbook
HealthTobacco
America finally crushed smoking—then defunded the playbook
By Mike Stobbe and The Associated PressMay 29, 2026
9 hours ago
Reverse Health App Review (2026): Our Honest Thoughts
HealthWorkouts
Reverse Health App Review (2026): Our Honest Thoughts
By Emily PharesMay 29, 2026
11 hours ago
Green Chef Review (2026): Opinions from Testers and Experts
Healthmeal delivery
Green Chef Review (2026): Opinions from Testers and Experts
By Christina SnyderMay 29, 2026
12 hours ago
Best certificates of deposit (CDs) for May 2026
Personal FinanceCertificates of Deposit (CDs)
Best certificates of deposit (CDs) for May 2026
By Glen Luke FlanaganMay 29, 2026
12 hours ago
Dan Rogers speaking on stage.
AIAsana
Asana was battered by the AI boom. Now it’s betting its future on humans and agents working together.
By Beatrice NolanMay 29, 2026
13 hours ago

Most Popular

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
Magazine
As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
By Emma HinchliffeMay 27, 2026
3 days ago
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
Success
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
By Preston ForeMay 21, 2026
9 days ago
As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales
Success
As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales
By Emma BurleighMay 28, 2026
2 days ago
UBS says Ron DeSantis has a problem with his plan to help 92% of homeowners save on property taxes: His own state's data
Personal Finance
UBS says Ron DeSantis has a problem with his plan to help 92% of homeowners save on property taxes: His own state's data
By Nick LichtenbergMay 28, 2026
2 days ago
Researchers let AI models run a simulated society. Claude was the safest—and Grok committed 180 crimes and went extinct within 4 days
AI
Researchers let AI models run a simulated society. Claude was the safest—and Grok committed 180 crimes and went extinct within 4 days
By Jake AngeloMay 28, 2026
2 days ago
Current price of oil as of May 29, 2026
Personal Finance
Current price of oil as of May 29, 2026
By Joseph HostetlerMay 29, 2026
19 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.