• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens

2

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

3

As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales

1

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens

2

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

3

As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales

Tesla’s Reaction to an ‘Average’ Rating for the Model 3 Sent the Wrong Message

By
David Z. Morris
David Z. Morris
Down Arrow Button Icon
By
David Z. Morris
David Z. Morris
Down Arrow Button Icon
October 22, 2017, 12:29 PM ET

If you’re Tesla, being called “average” isn’t just disappointing – it’s worth starting a fight over.

That became clear last Thursday, after Consumer Reports published a new report rating the reliability of several new cars, including the prediction that Tesla’s new Model 3 sedan would have average reliability.

CR hadn’t driven or examined a Model 3, but based its rating in part on improvements to Tesla’s Model S, from which the Model 3 borrows technology. More broadly, Consumer Reports wrote that it “makes predictions on every new and redesigned vehicle based on the manufacturer’s history and data from vehicles that share major components.”

But Tesla wasn’t having it, responding before the end of the day with broad condemnation of Consumer Reports’ methods. Tesla declared the reliability rating lacked “basic scientific integrity,” in part because the reviewers “have not yet driven a Model 3.”

“Time and again,” Tesla’s statement continued, “our own data shows that Consumer Reports’ automotive reporting is consistently inaccurate and misleading to consumers.”

Get Data Sheet, Fortune’s technology newsletter.

On Friday, Consumer Reports shot back, saying, “Tesla seems to misunderstand or is conflating some of what we fundamentally do.” The publication reiterated that its reliability prediction is based on a manufacturer’s track record, and is different from a review or a road test. Moreover, Consumer Reports said that an “average” reliability rating is “generally a positive projection for any first model year of a car.” Consumer Reports’ initial press release that touted the rating even characterized it as “promising.”

That makes Tesla’s response seem doubly strange. The carmaker complained about a rating some other manufacturers might have been perfectly content with – and did it while impugning the basic integrity of a publication they’ve been happy to cite when it gives them good reviews.

That has included the perfect 100 awarded to the Tesla Model S P85D in Consumer Reports road tests back in August 2015. Accolades from Consumer Reports, which Tesla now says are “consistently inaccurate,” are still featured no fewer than six times on Tesla’s press page. As CNBC pointed out, even CEO Elon Musk has directly cited Consumer Reports results on Twitter – when they’re positive.

Tesla gets top rating of any company in service. Most important, CR says 97% of owners expect their next car to be a Tesla (the acid test).

— Elon Musk (@elonmusk) October 21, 2015

But this isn’t the first time Tesla has sparred with Consumer Reports, though the carmaker comes off as particularly thin-skinned this time around. And it turns out there’s a reason for the overreaction.

Tesla is in a uniquely tenuous position right now, thanks to what appear to be serious production challenges with the Model 3. On Friday, JPMorgan cut the fourth-quarter forecast for Model 3 deliveries in half. Those issues — particularly reports that some of the cars have been assembled by hand while automated systems are brought online — provide legitimate fuel for concerns over reliability. Consumer Reports didn’t even cite those reports in its reliability assessment, which could be seen as cutting Tesla some slack.

Tesla had similar problems with production of the Model X luxury SUV, but the Model 3 is a whole new ballgame. It’s Tesla’s bid to move from the luxury niche into the mass market, as outlined in Musk’s long-standing Master Plan. If they can’t pull it off — for instance, if the Model 3 doesn’t live up to the sterling reputation of its luxury siblings — it could undermine that ambitious roadmap, and the company’s massive valuation.

Of course, Musk and Tesla have shown that they can overcome early headwinds and accomplish stunning, nearly magical things. Betting against them at this stage ignores a deep well of determination and talent. But in this exchange, the company might have conveyed more confidence simply by keeping quiet.

About the Author
By David Z. Morris
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

shl
Commentaryregulation
I helped design the system that brought down ISIS financing. I’ve got an AI governance idea the Pope and Anthropic would both like
By Shlomit WagmanMay 30, 2026
2 minutes ago
A woman stands with her hand resting on a table
Future of WorkJobs
When loyalty is rewarded: Top earners who stay in their jobs get much larger pay increases than those who switch
By Jacqueline MunisMay 30, 2026
1 hour ago
Surging Treasury yields expose a brutal truth: America has no margin for error on its $39 trillion debt
EconomyGovernment
Surging Treasury yields expose a brutal truth: America has no margin for error on its $39 trillion debt
By Shawn TullyMay 30, 2026
2 hours ago
America finally crushed smoking—then defunded the playbook
HealthTobacco
America finally crushed smoking—then defunded the playbook
By Mike Stobbe and The Associated PressMay 29, 2026
10 hours ago
Reverse Health App Review (2026): Our Honest Thoughts
HealthWorkouts
Reverse Health App Review (2026): Our Honest Thoughts
By Emily PharesMay 29, 2026
12 hours ago
Green Chef Review (2026): Opinions from Testers and Experts
Healthmeal delivery
Green Chef Review (2026): Opinions from Testers and Experts
By Christina SnyderMay 29, 2026
13 hours ago

Most Popular

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
Magazine
As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
By Emma HinchliffeMay 27, 2026
3 days ago
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
Success
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
By Preston ForeMay 21, 2026
9 days ago
As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales
Success
As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales
By Emma BurleighMay 28, 2026
2 days ago
UBS says Ron DeSantis has a problem with his plan to help 92% of homeowners save on property taxes: His own state's data
Personal Finance
UBS says Ron DeSantis has a problem with his plan to help 92% of homeowners save on property taxes: His own state's data
By Nick LichtenbergMay 28, 2026
2 days ago
Researchers let AI models run a simulated society. Claude was the safest—and Grok committed 180 crimes and went extinct within 4 days
AI
Researchers let AI models run a simulated society. Claude was the safest—and Grok committed 180 crimes and went extinct within 4 days
By Jake AngeloMay 28, 2026
2 days ago
Current price of oil as of May 29, 2026
Personal Finance
Current price of oil as of May 29, 2026
By Joseph HostetlerMay 29, 2026
20 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.