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Can Salesforce Turn Customer Service Agents Into Salespeople?
TechCan Salesforce Turn Customer Service Agents Into Salespeople?
By Heather ClancyMarch 24, 2016
Dear Customer Service Centers, Please Stop It With the Scripted Empathy
LeadershipDear Customer Service Centers, Please Stop It With the Scripted Empathy
By Katherine Reynolds LewisMarch 23, 2016
Tesla Will Now Tow Cars For Free For 500 Miles
TechTesla Will Now Tow Cars For Free For 500 Miles
By Katie FehrenbacherFebruary 24, 2016
Twitter Wants to Help Your Customer Service Team
TechTwitter Wants to Help Your Customer Service Team
By Heather ClancyFebruary 19, 2016
Operations Inside An Amazon.com Inc. Fulfillment Center On Cyber Monday
TechAmazon Customer Support Has Gaping Security Hole
By Robert HackettJanuary 25, 2016
Why More Contact Centers are Moving to the Cloud
TechWhy More Contact Centers are Moving to the Cloud
By Heather ClancyDecember 23, 2015
Spirit Airlines Airbus A320 preparing for landing at Fort Lauderdale International Airport, Florida on Labor Day 2012
Travel & LeisureWorld’s Worst Airline for Customer Service
By Anya Hoffman, Melanie Lieberman and Travel + LeisureDecember 7, 2015
A Delta Air Lines plane taxis toward a gate between other De
TechDelta Will Respond to Your Thanksgiving Travel Mishaps Via Twitter
By Laura LorenzettiNovember 25, 2015
Chicago's O'Hare Airport Hosts Air Industry's World Route Forum
Travel & LeisureHow United intends to win you back
By Pamela KrugerOctober 9, 2015
Second Texas Healthcare Worker Tests Positive For Ebola
Travel & LeisureFrontier Airlines is the latest carrier to get rid of this service
By Michal AddadyAugust 12, 2015
Ron Johnson at Enjoy's Bay Area offices
LeadershipRon Johnson’s latest act? Online retail with a side of personal service
By Jennifer ReingoldAugust 4, 2015
PepsiCo Marks 50th Anniversary At New York Stock Exchange
LeadershipPepsiCo CEO Indra Nooyi: Trust, but verify
By Jennifer ReingoldJune 27, 2015
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LeadershipHow U.S. Bank turned its sales model on its head
By Keith Ferrazzi and David WilkieJune 24, 2015
Hotel chains that get the most hate on social media
LeadershipHotel chains that get the most hate on social media
By Christopher ElliottJune 18, 2015
SF Mayor Ed Lee Attends Opening Of Cloud Based IT Company In San Francisco
TechZendesk’s new nonprofit aims to do more than just customer service
By Jonathan VanianMay 13, 2015
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